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Terms and conditions

ACCEPTANCE OF TERMS

The services that 21st Century Repairs provides for you are subject to the following Terms and Conditions (“T&C”). 21st Century Repairs reserves the right to update the T&C at any time without notice to you.

 

  1. Phone Status

1.1 21st Century Repairs will not be responsible if the phone has been physically damaged or has liquid ingress prior to handling.

1.2 21st Century Repairs will only be responsible for the requested repair areas.

 

  1. Liquid Damage

2.1 Phones which are faulty due to liquid ingress will have only 30 days warranty on the specific component fixed/replaced or work done (i.e.; no warranty for the failure of any additional components at a later stage).

2.2 Furthermore, due to possible progressive corrosion, 21st Century Repairs accept no responsibility for any further faults which occur during the time between the quotation and the commencement of repairs.

2.3 PLEASE NOTE that there is NO WARRANTY on a phone which has been indicated liquid ingress again after the previous repair.

 

  1. Settings and Data

3.1 It is very important that customer should save any data to your personal computer / sim card. Please be aware that during the process of assessment, diagnosis and repair, it is possible that all of the user software settings and data will not be lost, however it is best to be saved off your phone in the rare of event that it is lost. Please assume that all data will be lost when sending your product to us.

3.2 21st Century Repairs accepts no responsibility for such losses.

 

  1. Waterproof Function

For phones that have waterproof function, any “open phone for check / for quote” or “phone repair” will make the waterproof function not available any more.

 

  1. Warranty

5.1 Customer gets a 6 month warranty with a screen repair and 3 month warranty with any other repair.

5.2 A 30-day warranty applies to repair of liquid damaged phones.

 

  1. The Warranty is Void

6.1 Upon return of the phone, if the customer breaks their screen after repair.

6.2 If the 21st Century Repairs repair warranty label is tampered in any way whatsoever, or if any other party attempts repairs on the phone, or if the phone has been physically or liquid damaged, the warranty is void.

 

  1. No Warranty

7.1 21st Century Repairs does not provide any warranty for the installation of any spare parts supplied by the customer.

7.2 Labour charges will apply for the un-installation of spare parts where the spare part installed was not supplied by 21st Century Repairs.

7.3 Labour charges may also apply for any cancellation or reversals of repairs after confirmation to proceed with repairs has been given.

 

  1. Manufacture Warranty

Phone’s manufacturer warranty will be voided once phone been opened or repaired at 21st Century Repairs.

 

  1. Term.

If customer books in for a broken screen replacement and the crack is over the home button, 21st Century Repairs can’t guarantee that the touch ID will work after repair.

 

  1. Devices Pick-up

10.1 21st Century Repairs will notify customer when the device is ready by sending SMS, emails, or via calling customer once repair been completed by 21st Century Repairs or Cancelled by customer.

 

  1. Right Reserved on Unpaid / Uncollected Products

21st Century Repairs reserves the right to dispose of products and/or sell the phone

30 days after notification of completion of repairs if the service fee is unpaid and/or if the products are not collected in this time.

 

Contact us

Opening hours - Monday - Saturday 10AM - 6PM 

Call us - 07849904578

Email - [email protected]