The iPhone proximity sensor is located next to the front camera on your phones front screen. The sensor is designed to detect Any objects that might be coming near the screen, primarily used for making the display go dark when you’re making calls to stop your ear pressing mute or putting someone on hold. When this part gets damaged, it can become extremely frustrating, so here are some quick tips on how to get this problem solved.

indications That your iPhone proximity sensor is broken or faulty:

  • Goes into sleep mode while taking phone calls
  • The sensor goes off for no reason
  • Still in sleep mode after a phone call
  • The sensor is too sensitive when putting the phone to your ear


If your starting to notice some problems, with your device, this guide will help you come to a solution.

Turning the phone off and on

Sometimes it’s best to try the simple options before you go to the hard ones, Your best to try this option if your iPhone’s Proximity sensor or suddenly starts acting up or stops altogether, Or even if you drop your phone and the sensor suddenly stops working a good restart can make things okay again. To do a quick reset depends on what iPhone you have.

iPhone 6s or earlier

  1. Press and hold the power button
  2. At the same time hold the home button
  3. Hold both buttons until you see the Apple logo

iPhone 7 / 7 plus

  1. Press and hold the power button 
  2. At the same time hold the volume up and down buttons 
  3. Hold the buttons until you see the Apple logo  

iPhone 8 and higher

  1. Hold and release the volume up button.
  2. Press and release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.

Get a iPhone proximity sensor replacement

If you have recently had a screen replacement and the iPhone proximity sensor has stopped working after the repair, this means that the sensor, unfortunately, has been damaged during the repair, and will need replacing if you can get a hold of the person who fixed your screen they should replace it free of charge. 


If your proximity sensor has stopped working because of a drop then you should also get a replacement, the technician will replace the whole front camera as well as it’s attached to the front camera the replacement should cost around £25 you can find our prices here.

Update your phones IOS software 


It is always essential to keep your phone’s software up to date, so you are safe from malware or hackers if you want more information on this check out our other blog here.


In this case, if you have tried the options above and still no luck then giving your phone an update if there’s one available could be the solution.


You can update your phone by going into the setting > general > software update. Make sure your phone is charging during the update, so your phone doesn’t die. If you are unsure of how to update your phone or it’s not letting you update that way, then you can find out more information using these resources from the apple site here. 

Restore to factory settings

If all of the options have failed and you have no other options, and you have ruled out it being an issue then it might be time to restore your iPhone to factory settings using iTunes, but don’t worry you can back your phone up to icloud or your hard drive on your desktop pc/ laptop.


You can do this by plugging your phone into your desktop pc / laptop using the iPhone charging lighting cable, once connected open up iTunes and an option will come up to update or to restore to factory settings. Keep in mind if you restore your phone you will need to know your icloud password and email/user name to be able to use the phone after the reinstall. If you need more information, you can find it here on Apples site.

Need your phone fixing?

21st Century Repairs is a mobile phone repair business that operates in Nottingham as a mobile phone reparation service provider.

What makes us different is that we operate in a van meaning we can be mobile and flexible to do repairs all over the city as efficient and effective as possible.

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